Thank you for shopping with NWES Clothing. We are committed to providing you with quality products and a seamless shopping experience. Please read our Refund and Return Policy carefully to understand our practices regarding returns and refunds.
1. Returns Policy
We have 10 Days Return & Refund Policy suitable for our customers, as follows:
- Eligibility: Items are eligible for return/refund only if there is a size mismatch or damage in the product you received.
- Timeframe: You must initiate the return request within 10 days from the date of delivery.
- Condition of Items: Returned items must be unworn, unwashed, with all tags attached, and in their original packaging. Items showing signs of wear or damage will not be accepted.
2. Refund Policy
Please note that NWES Clothing does offer refunds. In the event of an approved return due to a size mismatch or damage:
- Exchange Only: We will issue an exchange for the correct size, subject to stock availability or Refund your Money if your requested size is out of stock.
- Store Credit: If the exact size is not available, you may receive store credit, which you can use toward your next purchase with us.
3. How to Initiate a Return
To initiate a return, please contact our support team at support@nwesclothing.in with your order details and a description of the size issue. Our team will review your request and provide you with instructions on the next steps.
4. Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure safe delivery, as NWES Clothing is not responsible for items lost during the return shipping process.
For further assistance, please contact us at support@nwesclothing.in. We appreciate your understanding and cooperation in ensuring a smooth and fair shopping experience.